FAQ'S

If you love our skincare and our products, we cannot wait to collaborate with you! Simply: Tag @doctoracosmetics and #doctoracosmetics in your Instagram/Facebook/Twitter posts/YouTube videos/TikTok videos. Send us an email with your full name and links to your social media handles to: info@doctoracosmetics.com. and we will repost your posts and be in touch 😊 We cannot wait to have you join our #DoctorAcosmetics Family!

Absolutely! At Doctor A cosmetics we are proud and sure of all of our products. We have worked extremely hard on them! Unfortunately, our product may not be for you at the moment. We are deeply sorry that you would like a refund. Our customers are always our top priority. If you would like a refund, please email us at: info@doctoracosmetics.com. and we will be more than happy to recommend you alternative products and issue you a refund. Please make sure you keep your invoice of purchase with you.

We know that it can be very difficult to choose a skincare product that’s right for your skin. If you are unsure, please feel free to contact us on our social media pages: @DoctorAcosmetics or to email u at info@doctoracosmetics.com. We will do our best to recommend a product for your skin type. Please remember that this recommendation does not substitute medical advice.

Yes, they are! Doctor A Vitamin C Brightening moisturiser is completely fragrance free! Doctor A 24k Gold Royalty treatment and Doctor A Intensely Exotic night repair moisturiser use only natural fragrances. This means that no artificial fragrances or unnecessary chemicals are added. We don’t use any artificial fragrances, all scents come from natural essential oils at a concentration of 1% or less. We use only the best ingredients in our products to ensure the best skincare results for you.

Yes, absolutely. All of our products are completely cruelty free.

Yes, all of Doctor A products are completely vegan.

Yes, all of Doctor A products are completely natural. They are 100% vegan, palm oil free, cruelty-free, suphate free, paraben free, microbeads free, no artificial colours, no artifical fragrances, no harsh chemicals and no DEA's. None of our products are made with unnecessary chemicals. Only the best for your skin.

We are currently not shipping overseas at the moment, but we will do soon! At the moment, we ship to anywhere in the United Kingdom.

Our standard delivery orders will take 3-5 working days. Our fast-track delivery orders will take 1-2 business working days.

We are very sorry to hear that. Please contact us at: info@doctoracosmetics.com. or you can DM us on our social media pages @DoctorAcosmetic where an advisor will talk you through your order and help correct any ongoing issues.

Yes, at Doctor A cosmetics we pride our products on being clean. Our products are vegan, cruelty free, paraben free, sulphate free, palm oil free, microbead free, no artificial colouring or fragrances, no harsh preservatives, no mineral oils and no phthalates.

Most of our products are designed to be suitable to use during pregnancy, however, as your skin can change so much during pregnancy, we always recommend checking with your doctor before using any beauty product (including ours!) as your skin is constantly changing during your pregnancy.

Yes, all of our products are alcohol free. They do not contain ethyl alcohol. All of our products are designed to be really gentle on your skin. Doctor A 24k Gold Royalty Treatment and Doctor A Intensely Exotic Night Repair moisturiser are completely alcohol free. Doctor A Vitamin C Brightening Moisturiser contains cetyl alcohol which is a fatty alcohol. Cetyl alcohol is not drying for the skin at all and infact helps to protect the skin from allergens, bacteria and moisture loss.

No, Doctor A is a clean beauty brand, and we believe in using only the best ingredients for you and your skin.

At Doctor A Cosmetics, we are an eco-friendly and sustainable brand. We care about the environment and believe in eliminating plastic waste. For our moisturisers, our container is made from 100% glass which can be fully recycled or re-used. Our lid is made from aluminium which can be recycled or re-used fully along with the glass container. For our facial oil, the container is made from 100% glass which can be fully recycled or re-used. The dropper lid is made from Bamboo which is a sustainable and renewable plant. The pipette of our facial oil is made entirely from glass too. All our product labels are made from YUPO, which is the recyclable, waterproof, tree-free synthetic paper. Our outer box packaging is made of paper cardboard which can be recycled. For our shipping boxes we use eco-friendly and recyclable cardboard shipping boxes.

If you would like to read more about our sustainability for each product, you can find out more on the sustainable tab on each product listing page.

If you have a question that is not listed in our FAQ’s please feel to contact us on our social media pages: @DoctorAcosmetics or email us at: info@doctoracosmetics.com. and one of our advisors will be in touch with you shortly.

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